Prior to the start of the work day, dispatchers can use the Schedule & Dispatch page to do the following:
- Review the technicians currently scheduled to work.
- Review the scheduled service tasks assigned to each technician.
- Confirm the location of all service task appointments on the map.
- Review existing appointments to determine if any should be locked. For more information, see How do I lock an appointment?
- Plug any available technician time windows with service tasks. For more information, see Plug Route.
- Optimize appointment routes if needed. For more information, see Smart Route.
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